Privacy Notice

Last updated: 17 August 2026

1. About The Title Desk

The Title Desk is a sole-trader business operated by Jessica Speight providing outsourced title review and conveyancing support services to conveyancing firms.

For enquiries about this Privacy Notice or the way personal information is handled, please contact:

The Title Desk
Email: hello@thetitledesk.co.uk
Website: thetitledesk.co.uk

2. About this Privacy Notice

This Privacy Notice explains how The Title Desk collects, uses, stores and protects personal information in connection with its website, enquiries, prospective and existing business relationships, onboarding and business administration.

The Title Desk provides services to businesses and does not provide legal services directly to members of the public.

3. Information we may collect

Depending on how you interact with The Title Desk, we may collect:

  • your name;

  • job title and firm or organisation;

  • business email address;

  • business telephone number;

  • information you provide through our website enquiry form;

  • correspondence and communications with us;

  • authorised-user and onboarding information;

  • billing and account information;

  • records relating to the services your firm uses; and

  • technical information generated when you use our website, where applicable.

Please do not provide client names, property details, transaction documents or other confidential matter information through our public website enquiry form.

4. How we use personal information

We may use personal information to:

  • respond to enquiries;

  • discuss potential services with your firm;

  • establish and manage business relationships;

  • complete client-firm onboarding;

  • communicate with authorised contacts;

  • administer services and client-firm accounts;

  • issue and administer invoices and payments;

  • maintain appropriate business and compliance records;

  • protect the security and integrity of our systems;

  • establish, exercise or defend legal rights; and

  • comply with applicable legal and regulatory obligations.

5. Our lawful bases

The lawful basis used depends upon why the information is being processed.

Where appropriate, The Title Desk may rely upon legitimate interests, including operating and developing the business, responding to business enquiries, communicating with business contacts, administering relationships with instructing firms and maintaining appropriate security and business records.

Where processing is necessary to comply with applicable law, we may rely upon legal obligation.

Other lawful bases may apply where appropriate to the particular circumstances.

Where we rely on legitimate interests, we consider whether the processing is necessary and proportionate and balance those interests against the rights and interests of the individual concerned.

The ICO specifically recognises that legitimate interests may be appropriate for business-to-business contacts, although the appropriate basis must be assessed for the particular processing.

6. Conveyancing and transaction information

There is an important distinction between information The Title Desk processes for its own business purposes and information processed when providing an instructed service to a conveyancing firm.

Where an instructing firm supplies personal information contained within conveyancing or transaction documents for the purpose of carrying out an instructed title review, the instructing firm will ordinarily act as Controller and The Title Desk will act as Processor in respect of that processing, subject to the applicable contractual and data-processing arrangements.

The instructing firm remains responsible for determining the purposes for which the underlying client and transaction information is processed.

Live transaction documents should only be supplied using the secure transfer arrangements agreed with the instructing firm following onboarding.

7. Who we may share information with

Where necessary and appropriate, information may be processed using trusted service providers supporting the operation of The Title Desk, including providers of:

  • website and hosting services;

  • business email and cloud-storage services;

  • accounting and financial administration services; and

  • other professional or technical services necessary to operate the business securely.

Information may also be disclosed where required by law or where reasonably necessary to establish, exercise or defend legal rights.

We do not sell personal information.

8. How we protect information

The Title Desk takes appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

Business information and transaction information are handled through approved business systems and in accordance with applicable information-security, confidentiality and data-processing procedures.

9. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and in accordance with applicable legal, contractual, insurance and business requirements.

Transaction-specific information processed on behalf of an instructing firm is handled in accordance with the applicable contractual arrangements and The Title Desk's retention and deletion procedures.

Information may be retained for longer where reasonably necessary in connection with a complaint, dispute, legal claim, insurance requirement or legal obligation.

10. Your rights

Depending upon the circumstances, UK data-protection law may give you rights relating to your personal information, including rights to:

  • request access to your personal information;

  • request correction of inaccurate information;

  • request erasure of information in certain circumstances;

  • request restriction of processing in certain circumstances;

  • object to certain processing; and

  • raise concerns about how your information is being handled.

Not every right applies in every circumstance.

To exercise a relevant right concerning information for which The Title Desk is Controller, contact:

hello@thetitledesk.co.uk

Where The Title Desk processes transaction information solely on behalf of an instructing firm as Processor, requests concerning that information may need to be dealt with by the relevant instructing firm as Controller.

The ICO requires privacy information to explain, amongst other things, who the organisation is, why information is used, lawful bases, retention and applicable rights.

11. Complaints

If you have concerns about how The Title Desk handles personal information, please contact us first at:

hello@thetitledesk.co.uk

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.

Information Commissioner's Office

12. Changes to this Privacy Notice

This Privacy Notice may be updated from time to time to reflect changes to our services, systems, legal requirements or information-handling practices.

The current version will be published on this website.